Most care providers don't pay VAT on this equipment.
It's a tick box at checkout, not a form in the post. Here's who qualifies and what we need from you.
Who can claim
Care homes and nursing homes
Where the equipment is for the personal use of a named resident who is chronically sick or disabled.
Charities
Where goods are made available to disabled people for their personal or domestic use.
Individuals and families
Buying for personal use because of a long-term condition or disability.
Not eligible
General stock for the building, staff equipment, or anything not linked to a person's condition.
How it works with us
Add the item to your basket
Prices are shown ex VAT throughout.
Tick the exemption declaration at checkout
Name of the person it's for, and the condition. Two fields.
We hold the declaration on file
Account customers only do this once, not every order.
Not sure whether you qualify?
Ring us. We deal with this every day and we'd rather you asked than overpaid, or claimed something you shouldn't have.
This is general guidance, not tax advice. Eligibility is set by HMRC and it is the customer's responsibility to declare correctly.
